📌 FAQs

1. Why isn’t my tracking number working or showing updates?

Your tracking number may not display updates for two common reasons:

• Invalid tracking number: Double-check the number for typos, spaces, or country-specific prefixes.
• Processing delay: Logistics providers typically take 24–48 hours to update status after shipment confirmation.

2. How long does shipping take for my order?

Standard shipping times:

• 7–15 business days for orders shipped from China.
• 3–5 business days for orders shipped from our Europe warehouse.
• Up to 20 business days during peak seasons or due to weather/regional delays.

Use the tracker for real-time updates. For urgent issues, contact our dedicated logistics team (reply within 24 hours).

3. My tracking status hasn’t changed for days — what should I do?

Static statuses often result from:

• Holiday/weekend delays
• Customs clearance
• High cargo volume

4. It shows “delivered,” but I didn’t receive it. What now?

First, check:

• Delivery location (porch, mailbox, neighbor, parcel locker).
• Name/address mismatch (contact us within 24 hours).