Payment

1. What payment methods do you accept?

We support secure and convenient payment methods for wholesale customers.

Available payment options include:

  • Credit / Debit Cards (Visa, MasterCard, etc.)
  • Bancontact
  • Trustly
  • PayU
  • BLIK
  • Other local payment methods, depending on country and payment provider availability

All payments are processed through secure and encrypted payment gateways.
Available methods may vary based on customer location and order details.

2. Why was my payment declined?

Payments may be declined for several reasons, including:

  • Incorrect payment details
  • Insufficient funds
  • Restrictions set by your bank or payment provider
  • Payment verification or security checks

Please double-check your information or contact your bank or payment provider for assistance.

3. How do I get an invoice?

An invoice will be issued and sent by email after payment confirmation.

If you require specific invoice details (company name, VAT information, etc.), please ensure the correct information is provided during checkout or contact our support team.

4. Do you offer Cash on Delivery (COD)?

No.
All wholesale orders require full payment in advance before order processing and shipment.

5. Do you offer discounts or special pricing?

Wholesale pricing is based on order volume.

  • Bulk orders
  • Repeat orders
  • Long-term cooperation

For special pricing or custom quotations, please contact our sales team.

6. Is my payment information safe?

Yes.
We use SSL encryption and PCI-compliant payment gateways to protect all payment transactions.

7. When will I receive order confirmation?

You will receive an order confirmation email after successful payment and order review.

If you do not see the email, please check your spam or junk folder.

8. How do I request a refund?

To request a refund, please email:

📧 support@vapewholesalecenter.com
Include your order number and request details.

All refund requests are handled in accordance with our Refund Policy.

9. Where can I view my payment history?

You may review your order and payment details through your account dashboard (if available) or by contacting our support team.

Shipping

1. What is your shipping policy?

We provide international shipping solutions for wholesale orders through trusted logistics partners.

Shipping arrangements are confirmed during the fulfillment review process.

2. How long after payment will my order be shipped?

Orders are typically processed within 1–3 business days after payment confirmation.

3. What is the estimated delivery time?

Delivery time depends on:

  • Destination country
  • Customs clearance
  • Local logistics conditions

Estimated delivery times are for reference only and are not guaranteed.

4. Do you offer free shipping?

Shipping costs are calculated based on:

  • Order weight and volume
  • Destination country
  • Selected shipping method

Free shipping is not guaranteed unless explicitly agreed in writing.

5. How are shipping costs calculated?

Shipping fees depend on:

  • Product weight and quantity
  • Destination
  • Logistics channel used

Exact shipping costs are confirmed during order processing.

6. What if my shipment is delayed or held by customs?

Customs clearance and inspections are beyond our direct control.

Delays caused by customs or regulatory authorities do not qualify for refunds once the order has been shipped.

7. How do I track my order?

Tracking information will be provided once the order is dispatched.

8. Do I need to pay customs duties or taxes?

Buyers are responsible for complying with local import laws and regulations.

Any duties, taxes, or fees imposed by local authorities are the buyer’s responsibility unless otherwise agreed.

After-Sales Support

1. What if my products have quality issues?

If you receive products with verified manufacturing or quality issues, please contact us within 7 days of receipt.

📧 Email support@vapewholesalecenter.com
Include:

  • Order number
  • Clear photos or videos as evidence

After verification, appropriate solutions will be provided according to our Refund Policy.

2. Can I cancel my order after payment?

Orders may be canceled within 24 hours after placement, subject to our Refund Policy.

Once an order enters fulfillment or shipping, cancellation may no longer be possible.

Security

1. Is your website secure?

Yes.
We use SSL encryption, secure servers, and protective measures to safeguard customer data.

2. How is my personal information used?

Personal and business information is used only for order processing, communication, and customer support.

We do not sell or misuse customer data.
Please refer to our Privacy Policy for full details.

3. How can I verify the authenticity of your website?

  • Official domain: www.vapewholesalecenter.com
  • SSL padlock icon visible in the browser
  • Payments processed via secure, encrypted gateways

4. Do you take measures against fraud or phishing?

Yes.
We actively monitor for suspicious activity and communicate with customers only through official channels.